You're not alone with this. Real people, real stories, and the help you need to sort it out.
Energy stuff goes wrong. Bills are wrong, suppliers don't reply, complaints get ignored. We're a UK community where people share exactly what happened to them — and how they got it sorted. No switching pressure. No upselling. Just real experience from people who've been through it.
"They kept charging me after I switched — took 3 months to get my £340 credit back."
"Finally resolved. The key was sending a formal written request via their complaints process and mentioning the Ombudsman in the same email. They moved very quickly after that…"
What brings you here today?
Three honest paths. No sales funnels, no comparison gimmicks. Just choose what fits where you are right now.
Having a problem with your supplier?
Real members sharing what worked for them — billing disputes, wrong charges, smart meter chaos.
Browse the community →Feeling overwhelmed by it all?
A moderated, anonymous peer support space for the stress that comes with bills and money.
Visit the Wellbeing Hub →Just want a quick answer?
Plain-English answers on your rights, disputes, smart meters, switching, the price cap.
Real cases from the community
Actual posts. Actual outcomes. Honest reviews of what worked and what didn't.
British Gas estimated my bill at £1,100 when I'd been away for 6 weeks — how do I dispute this?
"I came back from holiday to a massive estimated bill. I've submitted actual meter readings but they're saying it could take 4–6 weeks to reassess…"
Switched to Octopus Agile — my honest 6-month review with actual numbers
"I've been on Agile since October. Some months brilliant, some months painful. Here's my breakdown by month with cost comparisons…"
Has anyone actually won a complaint at the Energy Ombudsman? What happened?
"I'm about to escalate to the Ombudsman after 8 weeks with no resolution from E.ON. Would love to hear from people who've been through the process…"
We exist to reduce isolation and improve navigation toward appropriate support. We do not replace professional care, emergency services, financial advice, or medical diagnosis.
Help On Energy is a moderated peer support community. Members use anonymous handles — not real names — so people can share honestly and feel safe. We host the platform, the community provides the support, and we signpost to the trusted services that can take it further when needed.
Read our full position →A safe space to talk — anonymously — with people who understand.
Energy companies don't see the mental health side. We do. The Wellbeing Hub is a moderated peer support space for the stress that often comes with money, bills, supplier disputes, caregiving, and everything that piles on top.
Topic hubs include:
Visit the Wellbeing Hub →